Group fundraisers that have curbside (fundraiser) pickup are always given to the
coordinator. This person is named on the front page of the fundraiser and also on the
Order Status Page. If you have paid for shipping, we will ship items after the
coordinator has received their items.
All items that may be defective or wrong from your original order must be submitted
within 2 weeks from the date the merchandise was delivered to the coordinator. This
date is located on the order status page.
Because of the custom nature of fundraisers, we cannot offer refunds, returns or
exchanges of merchandise that doesn’t fit or you don’t like the color. HOWEVER, if
you wish to reorder because of this reason, and mention that when ordering, we can
offer you a discount on the second purchased item. This must be done within two
weeks of the delivery date. Which is located on the order status page.
If you have issues, please direct those to Marketing Matters. You can call our office at
(812) 275-2787 or email us at dana@marketingmat.com. Please do not use FB or
other social media platforms for this, as it might delay your message.
Refunds will be accepted up to 30 days after purchase. This date starts from date of
purchase. The cost of the merchandise, minus original shipping costs, will be credited if a refund is offered. If the product is for exchange, we will need to receive the old product before shipping new product at the expense of the consumer. Unless otherwise noted by management. We can only offer refunds or exchanges on items from a smoke free environment, with the original product still in good condition. (no rips, tears, over laundered, etc).
If the item was filled incorrectly from the original order or the item is defective, we will
return regardless, within the 30 day window. And minus the original shipping costs.
Orders will be printed and shipped within 3-5 business days from the date of the
order. This does not count shipping transit times or if there are stock issues with the
item.